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Work Study Student Guidelines to Employment at MCHSL: Job Description

  Customer-Service Focus

Working at the Circulation Desk of MCHSL makes you the first point of contact with the public

Important Reminders:

·     Acknowledge customers as they enter and leave Library.

·     Do not leave the desk unattended.

·     Follow Service Excellence Standards when answering telephone.

·     Remember dress code policy (see yourself in mirror before coming to work !) .

·     Wear badge so that picture and your name face customers.

 

 

Job Description

Job Summary

·         Functions within the mission and strategic plan of Mount Carmel Health Sciences Library, Mount Carmel College of Nursing and Mount Carmel Health System

·         Responsible for duties related to the College of Nursing Business and Mount Carmel Health Sciences Library Services

 

Job Qualifications (Knowledge, Skills, and Abilities)

·         Dependable

·         Ability to learn and operate a computerized library circulation system and other electronic library media.

·         Self-motivated and proven ability to work independently and as part of a team.

·         Committed to strong customer service including ability to communicate with people from diverse personal and professional backgrounds.

·         Detail oriented

·         Computer skills (i. e. Excel, Word)

·         Mobility (bending (knees, waist), climbing, reaching: access lower shelves, drawers, climb steps, ladders, step stools,  reaching top, bottom shelves

·         Strength (lifting, carrying, pushing and pulling heavy books, materials up to 20 lb and books trucks and cards up to 75 lb)

·         Dexterity (gross motor skills: handing/grasping books and materials up to 20 lb; fine motor skills: keyboarding and using basic library tools as hole puncher, paper cutter, etc.)

·         Hearing (i.e. telephones, alarms)

·         Saturday availability

·         Flexible hours

Job Relationships

Reports to:

·         Library Director

·         Library Work Study Program Supervisor

Job Responsibilities

Essential Responsibilities:

·         Direct customer service – assist customers with basic library functions

·         Complete assigned training (i. e. Library workshops, familiarity with Library Policies and Procedures, basic operations standards, and personal training for assigned tasks provided by supervisor and/or other professional Library staff)

·         Performs circulation duties such as check-in and checkout of library materials, registering patrons and updating patron information using automated library information system; maintain and update confidential patron records.

·         Responsible for daily procedures, such as photocopying and re-shelving materials; pick up, opens and distributes mail; photocopying; answers telephone inquiries; re-shelves library materials.

·         Checks in new periodical acquisitions

·         Communicates effectively and appropriately with HSL customers and staff in person and over the phone (direct and transfer phone calls as needed)

·         Assist HSL customers with non-complex reference queries; refers complex reference questions to the professional Library staff

·         Assist HSL customers in the use of library facilities and services, with equipment: PCs, printers, photocopiers, microfilm reader/printer, laptops etc.

·         Refer customers to Library Staff if necessary

·         Follow proper opening and closing procedures of the Library

·         Other duties as assigned

·         Exhibits each of the Mount Carmel Service Excellence Behavior Standards, role modeling, excellence for all to see

·         Friendly and courteous

·         Professional environment

·         First class service

·         Demonstrates Excellency

·         Maintains confidentiality within the work environment; maintains confidentiality of work information in personal settings

·         Adheres to the MCHS dress code policy

 

Revised:  April 2010

 

What is Service Excellence?

The attached documents outline Mount Carmel Health System's concept of Service Excellence

What Not to Wear

Here are some items not permitted at work:

  • Denim
  • Scrubs/Clinical uniform
  • Sports team clothing sweatshirts
  • Fleece jackets
  • Printed t-shirts including items with the MCCN logo
  • Spandex and shorts
  • Capri pants that are just below knees (mid-calf pants are permitted)
  • Miniskirts
  • Tank tops and bare midriffs
  • Sloppy or wrinkled clothing
  • Hats and/or baseball caps
  • Flip-flops
  • Tennis shoes
  • Curduroy